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As a documentation service provider and contractor, we create clear, user-friendly user manuals, online help files and screencasts for the products developed by our clients. We are specialized on the creation of user documentation for software and software-driven products (software documentation / software user assistance).
This is where we can help:
| ▪ | If you need a user manual, online help file, tutorial, or screencast to supplement your new product, we can write and create this for you. |
| ▪ | If you want to improve existing technical documentation, we can provide advice and support you. |
Do your clients need help?
Creating technical documentation and software user assistance has been our daily business for more than 15 years. This is one of the reasons why we dare to claim that our manuals and help files are more user-friendly and easier to understand than documentation written by developers “along the way”.
Can we prove this? Can you really source out the creation of documentation? Doesn’t an external technical writer fall short of the required knowledge about your product? After all, nobody knows your product as well as you.
you’re right: At the beginning we know just as little about your product as your clients know about it. But exactly that’s a major advantage. Experienced technical writers slip into the role of the user. They understand what information users really need and thus also describe things that seem evident for a person who was involved into the development of the product.
Also, a professional technical writer is trained to explain even highly complex topics in a clear and simple way. After all, your clients want help that helps, not help that “no one can understand”.
May we show you a short presentation on this topic (playing time 80 seconds)?
Show intro: 
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| ▪ | Planning: If your product is new and there’s no existing documentation (user manuals, online help files), our first step usually is to develop an individual documentation plan. This plan accounts for the product, the audience, and your budget. |
| ▪ | Improvement: If your product isn’t new and you already have some existing documentation, we analyze these documents and make specific suggestions for improvement. In addition, we work out recommendations how you can minimize costs for further development and updates of our documentation. |
| ▪ | Consulting: We can provide advice on which workflows and which authoring tools are the most economical ones in your specific case. We do not receive any commission for recommending or selling specific tools, so we’re fully independent and unbiased. |
| ▪ | Design: If you don’t have any existing layout for the manuals and help files that you want to create, we can develop professional templates. The templates’ clearly structured design helps the reader to find, to comprehend and to memorize the given information. A well-thought-out template also helps the authors. Smart style definitions make writing and formatting text efficient and minimize the need to tweak a document before publishing. |
| ▪ | Writing: We can create all the content that goes into your documents. If you already have existing texts, we can edit them if required and add the finishing touches. |
By the way: Printed user manuals (PDF) and online help can often be generated from the same, shared text base. This also works when producing the documentation for different versions of the same product, such as for the “Standard Edition” and for the “Professional Edition” of the same software. This approach doesn’t only save time and money when creating the documents for the first time, but also repeatedly with each translation and with each update.
| ▪ | Training: If you want to write or update your technical documentation yourself, we are happy to share our know-how with you in a custom workshop or training. |
For details and for supplemental services, see the links within the navigation area on the left.
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Can we assist you? Please don’t hesitate to contact us.
We speak English and German.
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