What I can help you with
As a service provider and expert in technical documentation and software documentation, I create clear, user-friendly user manuals and online help systems for the products developed by my clients. I specialize in creating user documentation for software and software-driven products (software documentation).
I also advise and train my customers on all aspects of creating technical documentation and authoring tools.
More insight for your customers!
Image: © Marc Achtelig
My services
If you need a manual, an online online help system (help site), a short explainer video, or any other text relating to a new product, I can create it for you:
→ Creation of technical documentation, software documentation, and online documentation
→ Writing user interface texts – UX writing and microcopy
→ More than just documentation: Software User Assistance
→ Creation of style sheets and templates for technical documentation
If you already have some technical documentation for your product and would like to improve it or its creation process, I can advise and support you:
→ Consulting on technical documentation, software documentation, and online documentation
→ Consulting on choosing authoring tools and CCMS for technical documentation
If you want to write some technical documentation yourself, I can train you:
→ Training and workshops on technical documentation, software documentation, and online documentation
→ Docs makeover workshop: revising technical documentation
→ In-house training and consulting on MadCap Flare
→ In-house training and consulting on Help+Manual
Complicated things made simple.
Outsourcing technical writing – does it work?
Creating technical documentation and software user assistance has been my daily business for more than 30 years. This is one of the reasons why I dare to claim that my manuals and help files are more user-friendly and easier to understand than documentation written by developers or product managers, for example. (Both of whom in turn have many skills that I don't have but would love to have.)
Can I prove this? Can you really outsource the creation of documentation? Doesn’t an external technical writer lack the required knowledge about your product? After all, nobody knows your product as well as you do.
You’re right: At the beginning, I know just as little about your product as your customers do. But in fact that’s actually a major advantage. Experienced technical writers should slip into the role of the user as realistically as possible. So they understand what kind of information users really need and thus can also describe things that look obvious to a person who has been directly involved in the development of the product, but in fact are not.
Also, a professional technical writer is trained to explain even highly complex topics clearly and simply.
Decision aids
In case you like to find out more about outsourcing the creation of technical documentation, these pages may also interest you:
→ 10 FAQ on technical documentation
→ Requirements for technical documentation
→ Standards, guidelines and methods for creating technical documentation
→ Outsourcing technical documentation: Does it work?
→ Finding a contractor for technical documentation: Who is right for you?
→ Costs for creating technical documentation for creating technical documentation