When I Can Help You
As a documentation service provider and contractor, I create clear, user-friendly user manuals, online help (help sites), and screencasts for the products developed by my clients. I specialize in the creation of user documentation for software and software-driven products (software documentation and software user assistance).
Do you need some support?
▪If you need a user manual, online help, a screencast or any text to supplement your new product, I can create these for you.
▪If you want to improve some existing technical documentation, I can provide advice and support you.
▪If you want to write some technical documentation yourself, I can train you.
Creating technical documentation and software user assistance has been my daily business for more than 25 years. This is one of the reasons why I dare to claim that my manuals and help files are more user-friendly and easier to understand than documentation written by developers or product managers, for example (who both have other skills that I don’t have).
Can I prove this? Can you really outsource the creation of documentation? Doesn’t an external technical writer lack the required knowledge about your product? After all, nobody knows your product as well as you do.
You’re right: At the beginning, I know just as little about your product as your clients do. But in fact that’s actually a major advantage. Experienced technical writers should slip into the role of the user as best as possible. So they understand what kind of information users really need and thus can describe also things that look obvious to a person who has been involved in the development of the product.
Also, a professional technical writer is trained to explain even highly complex topics in a clear and simple way. After all, your clients want help that helps, not help that “nobody understands.”
For detailed information on my services and trainings, please follow the links in the menu.
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