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Trainings and Workshops
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We provide custom trainings and workshops on software documentation (technical documentation for software) and software user assistance. Our main focus is on the design and creation of user-friendly manuals, online help files, screencasts, demos and tutorials.
Do you want to enable your staff to plan, to write, and to improve their own software documentation (user manuals, online help files, software demos)? Or do you need some specific training?
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Organized as a workshop, we’ll teach you everything that you need to know. The workshop will be based on your particular documentation needs and on your own, specific documents.
If you wish, we continue our support also for some time after the workshop and provide feedback on how to further optimize your work.
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The primary focus of our assistance will usually not be on how to use a specific authoring tool – you can learn this easily by reading the tool’s documentation. What’s much more important is to provide answers that aren’t given in any tool-specific training:
| ▪ | What makes the difference between conventional documentation and great, user-friendly documentation? |
| ▪ | How should you structure your documents? |
| ▪ | What’s important when writing help texts? |
| ▪ | How to write efficiently? |
As we’ll be working on your particular documents within the workshop, and as we’ll address your specific needs and questions, the invested time won’t be spent “unproductively” but is rather yields a double benefit.
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If you want to set up your own in-house documentation department we can assist you with all major tasks: recruiting, tool selection, tool procurement and setup, definition of corporate writing style guides and standards, as well as training of all persons involved.
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Contact us for a free quotation.
Keywords relating to this page: technical documentation - technical communication - software documentation - user documentation - online help - creation - creating - creating user manuals - creating online help - creating online help files - creating user assistance - workshop - workshops - training - trainings - course - training course - training courses - coaching - mentoring.
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| Software user assistance since 1989. |
| Various publications and presentations on technical writing, technical communication, and user assistance (UA). |
| Winner of the Golden Disc from the German computer magazine CHIP. |
| Member of tekom, the German professional organization for technical communication and information development. |
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