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As experts for software user assistance solutions and software documentation, we create consistent, clear, helpful and thus user-friendly texts for the user interface (UI / GUI) of your software. In addition, we can also create the required supplemental manuals, online help files, screencasts, demos and tutorials.
We shouldn’t fool ourselves. Users don’t like manuals, and they don’t like online help either. Most users use documentation only as a last resort in case of trouble – if they ever read it at all. Users want to get their job done. They don’t want to spend time reading instead of working. Moreover, they don’t like the idea that they need help at all.
Therefore, the best form of assistance is some assistance that the user doesn’t even notice to be “help”. it’s just around “incidentally” when needed (embedded help).
Do you want to make your products as self-explanatory as possible, using embedded help?
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We can develop an integrated performance support concept and information solution that goes well beyond standard documentation and basic online help. This includes:
| ▪ | decision on which information can be directly embedded into the user interface (GUI) of your software rather than into separate technical documentation such as user manuals or help files |
| ▪ | decision on how and where this information will be displayed |
| ▪ | style guide for all texts |
| ▪ | standardization and coordination of terminology between user interface, user manuals, online help and sales materials |
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Contact us for a free quotation.
Keywords relating to this page: software - user interface - user interfaces - UI - UIs - GUI - GUIs - text - texts - help texts - captions - strings - creation - creating - rules - concepts - terminology - style guide - embedded help - embedded user assistance - self-explanatory.
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