Improvement of Existing Documentation

As a service provider and contractor for technical documentation, software documentation and software user assistance, we optimize user manuals, online help files, demos, screencasts and tutorials. We can analyze your documents both from the users' perspective and with regard to the creation process. The output will be clear, user-friendly, and cost-efficient software documentation.

Do you already have some technical documentation (user manuals, online help) for your products? Are you not quite satisfied with the current documents? Or are you unsure whether your documentation meets alle requirements? Have there possibly even been some complaints by users, or have you noticed large numbers of support calls relating to specific issues?

We can analyze your documents both from the users’ perspective and with regard to the creation process. you’re free to choose how much time and money you want to invest into the analysis. In most cases, the key weaknesses can be identified very quickly.

As a result, you’ll get a written report of the analysis and a list of concrete suggestions for improvement. If you wish, we can also  visit you to present and to discuss the results personally, and we can assist you with the implementation.

 

 

Contact us for a free quotation.

Keywords relating to this page: technical documentation - software documentation - user documentation - user manual - user manuals - online help file - online help files - optimization - optimizing - improvement - improving - analysis - analyzing - good - clear - well-written - user friendly.

 

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Software user assistance since 1989.
Various publications and presentations on technical writing, technical communication, and user assistance (UA).
Winner of the Golden Disc from the German computer magazine CHIP.
Member of tekom, the German professional organization for technical communication and information development.
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