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Primary structure models

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The right structure:

makes it easy to find information for the first time

makes it easy to find information again after some time has passed

presents the information in a didactic order, step by step

helps to shape the mental model of how the product works

There’s no universal structure model that fits all scenarios. Always base your decision on the specific goals and mental models of your audience.

Often, the best solution is a combination of two or more models. You can, for example, use one model for all level 1 headings, and then use different models for the subtopics within each section (level 2 headings).

Try to be as consistent and parallel as possible.

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