Assessing Documentation Quality
How can you assess the quality of technical documentation (especially software documentation)? What are the characteristics of clear, user-friendly user manuals, online help files, screencasts, demos, and tutorials?
How can you assess the quality of your contractor’s services if you’re not a technical documentation expert? What makes online help and manuals user-friendly?
Most important: Don’t assume that the users of your products think like you. You already know your product—new users don’t.