Forget what you learned at school. You’re NOT writing an essay. You DON’T have to impress your teacher. Provide information that EVERYBODY can understand—even readers who: ▪don’t speak the document’s language as their first language ▪aren’t sitting in a silent office but who, for example, are standing in a noisy production hall ▪don’t have much time ▪are frustrated because they didn’t succeed without reading the manual So keep it simple and stupid (KISS principle): ▪Write short sentences. ▪Use simple grammar. ▪Use simple words. Plain language is NOT evidence of poor education. Plain language is the foundation of clear user assistance. |
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If you want to exert influence on the contents of a document, access the submenu item Edit in the File menu after having opened the document file successfully. |
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To edit a document: 1. Open the document file. 2. Choose File > Edit. |
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Congratulations for buying this sophisticated, highly effective phone, which has been designed with your most vital communication needs in mind. |
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You can use this phone to make phone calls. |
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Leave out this sentence completely because it doesn’t provide any useful information. |
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