|
Your need
We should not fool ourselves. Users do not like manuals, and they do not like online help either. Most users use documentation only as a last resort in case of trouble – if they ever read it at all. Users want to get their job done. They do not want to spend time reading instead of working. And they do not like the idea that they need help at all.
So the best form of assistance is some assistance which the user does not even notice to be "help". It is just around "incidentally" when needed (so-called embedded help).
Do you want to make your products as self-explanatory as possible, using embedded help?
My service
I can develop an integrated performance support concept and information solution for your software which goes well beyond classic technical documentation and basic online help. This solution comprises:
| ▪ | decision on which information can be embedded into the user interface (GUI) rather than into separate documentation such as manuals or help files |
| ▪ | decision on how and where this information will be displayed |
| ▪ | style guide for all texts on the user interface |
| ▪ | coordination of terminology between user interface, manuals, online help and sales materials |
See also
Printed Manuals and Online Help from One Text Base
Interactive Software Demos and Tutorials
|
