Documentation Process Improvement

Your need

Does your documentation cost too much in terms of time and money? Are you looking for ways to lower costs – preferably without any prior financial investment and without any loss in quality of your documents?

My service

I can analyze your current situation and work out suggestions to streamline your documentation process. The reduction of costs will be only one of the resulting benefits. The gain in flexibility and process reliability will be at least just as valuable.

My primary focus will not be on bringing in new technology (such as more sophisticated authoring tools, content management systems, etc). I will rather aim to optimize the internal logistics of your documentation process. In this field, documentation can still learn a lot from looking at other departments of a company. For example, a lot of general business management methods can be transformed from industrial production to the "production" of technical documentation – often with a surprising benefit and without any financial investment at all.

Printed Manuals and Online Help from One Text Base

Workshops / Coaching / Mentoring

 

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Software user assistance and documentation
since 1989
Manuals and online help generated cost-effectively from one common text base
since 1995
Numerous publications and presentations, e.g. on:
information design,
user guidance and navigation,
embedded user assistance,
single source publishing,
authoring tools
technical documentation process improvement
Winner of the Golden Disc from the German computer magazine CHIP
Member of tekom, the German professional organization for Technical Communication and Information Development
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